Terms of Service

Agreement Overview

Welcome to CraftTime SG. By using our watch repair and manufacturing services, you agree to be bound by these Terms of Service. Please read them carefully before engaging our services.

Service Description

CraftTime SG provides luxury watch repair, maintenance, and manufacturing services in Singapore. Our services include complete service, bespoke manufacturing, vintage timepiece restoration, and related consulting services.

Service Terms

By engaging our services, you agree to provide accurate information about your timepiece, maintain clear communication regarding service requirements, and comply with our service procedures and recommendations.

Service Pricing

Our service pricing varies based on the complexity of work required. A detailed quote will be provided after initial assessment. Payment terms are as follows:

- 50% deposit upon service confirmation
- Remaining balance upon completion
- Additional charges may apply for unforeseen repairs
- All prices are in Singapore Dollars (SGD)

Service Cancellation

Service cancellation terms:

- Free cancellation before work begins
- Partial refund if work has commenced
- No refund after major components are ordered
- Cancellation fees may apply

Refund Policy

Our comprehensive refund policy is designed to ensure customer satisfaction and protect your interests:

Full Refund Conditions (100%):

- Cancellation before work commencement (within 48 hours of deposit)
- Proven service quality issues where repair is impossible
- Billing errors or duplicate charges
- Service cannot be completed due to our technical limitations

Partial Refund Conditions (50-75%):

- Cancellation after work has started but before parts ordering
- Unsatisfactory service quality (subject to inspection)
- Delayed service completion exceeding 90 days without justification
- Alternative service solutions not meeting original specifications

Refund Process:

- Submit refund request via email to service@crafttimesg.com
- Include order number and detailed reason for refund
- Refund processing time: 5-10 business days
- Refunds issued to original payment method

Non-Refundable Cases:

- After custom parts have been ordered
- Completed services meeting agreed specifications
- Damage caused by customer handling
- Services declined after diagnostic fees are incurred

Service Warranty

Our warranty terms:

- 12 months warranty on repairs
- 24 months warranty on manufacturing
- Warranty void if third-party servicing
- Normal wear and tear not covered

Liability Limitations

CraftTime SG is not liable for:

- Pre-existing damage or defects
- Damage during shipping (if not insured)
- Issues from unauthorized modifications
- Consequential damages

Service Timeline

Service completion times vary based on:

- Service complexity
- Parts availability
- Current workload
- Manufacturer requirements

Customer Obligations

Customers must:

- Provide accurate watch information
- Declare known issues
- Follow care instructions
- Maintain service records

Intellectual Property

All designs, techniques, and custom modifications created by CraftTime SG remain our intellectual property. Reproduction or use without permission is prohibited.

Service Termination

We reserve the right to refuse or terminate service for:

- Counterfeit timepieces
- Unreasonable demands
- Non-payment
- Policy violations

Governing Law

These terms are governed by Singapore law. Any disputes shall be resolved in the courts of Singapore.

Terms Updates

We may update these terms periodically. Continued use of our services constitutes acceptance of updated terms.

Contact Information

For questions about these terms, please contact us at service@crafttimesg.com or visit our workshop at One Marina Boulevard, #20-01, Singapore 018989.